Refund policy

Grimdark Hobbies After Dark. Last updated: October 4, 2026

Thanks for shopping with us. Every kit is printed and checked by hand, and we want you happy with what arrives. Here's how returns work.

30-day return window

You have 30 days from delivery to request a return or exchange. After that, we can't offer a refund or exchange.

What can be returned

To qualify for a return, your item must be:

  • Unused, unpainted and in its original condition (defects are covered separately below)
  • In its original packaging
  • Backed by proof of purchase (order number or receipt)
  • Requested within the 30-day window

Our kits ship raw, with most supports already removed. Anything that's been assembled, glued, primed, painted or otherwise worked on can't be returned unless it arrived defective.

Ready-to-Ship vs. Print-to-Order

  • Ready-to-Ship items (already printed, in stock) follow the 30-day policy above.
  • Print-to-Order items are printed just for you, so they can only be returned or replaced if they arrive defective or damaged. Changing your mind or wanting a different scale doesn't qualify. Please check the scale and product photos before you order.

Damaged, defective or wrong items

We inspect every print before it ships. If your order arrives:

  • Damaged in shipping
  • With a print defect (layer failure, warping, a broken part)
  • Wrong (the wrong figure or scale)

Email us within 30 days of delivery with your order number and photos. We'll reprint it, replace it or give you a full refund at no cost to you. You pick.

How to start a return

  1. Email grimdarkhobbiesllc@gmail.com with your order number, the item, and photos if something's wrong with it.
  2. We'll review it and send a return authorization with shipping instructions if it's approved.
  3. Once the item is back and inspected, we'll email you whether the refund or exchange is approved.

Please don't ship anything back before you have a return authorization. We may not be able to accept returns sent without one.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few more days to post it.

Return shipping costs

  • If we made the mistake (a defect, damage or the wrong item), we cover return shipping and any reshipping.
  • If you're returning an eligible Ready-to-Ship item because you changed your mind, you pay return shipping, and the original shipping charge isn't refunded.

Items that can't be returned

  • Print-to-Order items, unless defective or damaged
  • Anything assembled, glued, primed or painted
  • Custom or commission work

Exchanges

The quickest way to swap an item is to return the original. Once the return is accepted, place a new order for the item you want.

Questions?

Email grimdarkhobbiesllc@gmail.com and we'll work it out with you.