Refund policy

Return & Refund Policy

Grimdark Hobbies — Last Updated: July 10, 2026

Thank you for shopping with Grimdark Hobbies. We take pride in the quality of our 3D-printed miniatures, kits, and parts, and we want you to be fully satisfied with your order. Please review our return policy below.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. After 30 days have passed, we're unable to offer a refund or exchange.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unpainted, and in its original condition (excluding manufacturing/print defects — see below)
  • The item must be in its original packaging
  • You must have proof of purchase (order number or receipt)
  • The request must be initiated within the 30-day window
Because our products are shipped raw (unfinished/unpainted) with the majority of supports removed, items that show signs of assembly, gluing, painting, priming, or further post-processing by the customer are not eligible for return, unless the item arrived defective.

Ready-to-Ship vs. Print-to-Order Items

  • Ready-to-Ship items (in-stock inventory) follow the standard 30-day return policy above.
  • Print-to-Order items are produced specifically for your order. Because these are made-to-order goods, they are only eligible for return or replacement if defective or damaged — not for buyer's remorse, sizing preference, or change of mind. We encourage checking scale references and product photos carefully before ordering custom/print-to-order items.

Damaged, Defective, or Incorrect Items

We inspect every print before it ships, but if your item arrives:

  • Damaged in transit
  • With a print defect (layer failure, warping, broken part, etc.)
  • Incorrect (wrong item/scale received)
Please contact us within 30 days of delivery with your order number and photos of the issue. We will replace the item, reprint it, or issue a full refund at no cost to you — your choice.

How to Start a Return

To initiate a return or report an issue:

  1. Email us at grimdarkhobbiesllc@gmail.com with your order number, the item(s) in question, and (if applicable) photos of any damage or defect
  2. Our team will review your request and provide a return authorization and shipping instructions if approved
  3. Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund/exchange
Please do not send items back without first requesting a return authorization — unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we'll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Return Shipping Costs

  • If the return is due to our error (defect, damage, wrong item), we cover return shipping and any replacement/reshipping costs.
  • If the return is due to buyer's remorse on an eligible Ready-to-Ship item, the customer is responsible for return shipping costs, and original shipping fees are non-refundable.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Print-to-Order items, unless defective or damaged
  • Items that have been assembled, glued, primed, or painted
  • Custom or commission work
  • Gift cards
  • Sale or clearance items marked "Final Sale"

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Questions?

If you have any questions about our return policy, reach out to us at grimdarkhobbiesllc@gmail.com — we're happy to help. Exceptional service is core to who we are, and we'll always work with you to make things right.